Frequently Asked Questions

Authenticity Guaranteed!

At Bridal Shoes Canada we take counterfeiting seriously. All of our products are guaranteed to be authentic, they come direct from the manufacturer, or the designer. We are listed on the stock list from the manufacturer or designer's website. If you have concerns about the authenticity of any item you have purchased from us, or are consindering purchasing, please contact us at 1-888-866-4246 or email us at info@bridalshoesca.com . For more information on counterfeiting, and how to aovid buying fakes, visit www.iacc.org

How much is the shipping charge?

FREE SHIPPING for Canadian and U.S shipping addresses.

Flat International Shipping Rate is $59.99 for one item, $18 for each additional item on your order.Delivery time is between 3 to 4 weeks and Rush Service is delivered within 14 bussiness days. All the duty and taxes are already inculded and there is no extra charge at delivery time.

What is your RETURN and EXCHANGE policy?

Bridal Shoes Canada guarantees your complete satisfaction with your purchase. If you are not satisfied, please email us at rma@bridalshoesca.com   within 7 DAYs after you receive the order for an  EXCHANGE or RETURN request. The email request will be replied within 12 hours and the RMA number will be provided. Please note that our customer service angent CAN NOT process the exchange and return request over the phone, all the request MUST be submitted through email.ONE exchange per order ONLY, Once the shoes are exchanged, they CAN NOT BE RETURNED.

FREE Return Shipping Label is ONLY for EXCHANGE request from Canadian address. For Returned order, you will need to ship the shoes back at your own cost.

Only ADULT SHOES can be RETURNED or EXCHANGED. Children's Shoes and accessories at Bridal Shoes Canada Store are FINAL - No exchange or return.

NO Restoking Fee for return of one pair of shoes or exchange, however 25% restocking will apply for the following conditions:

• 25% restocking fee applies on Returns of items in Clearance section. The free return shipping label is NOT provided.
• 25% restocking fee applies on Returns of 2 or more Shoes.The free return shipping label is NOT provided.•
• Shoes Dying Fee and Rush Service Fee are not refundable.

Please note that, while we want you to be happy with your purchases, an excessive number of returns in a month period may cause us to reject future orders from you.

Please package the item(s) securely in the original boxes complete with all tissue paper and swatches, and send it back to us. DO NOT TAPE THE BOX CLOSED, WRITE ON OR STICK ANYTHING TO THE BOX - As we are unable to resell and they will be returned to you. 

It is your duty as a consumer to take reasonable care of the goods until they arrive with us - including the original box. The goods should be in good condition - without being scuffed / worn in / damaged / creased / marked goods. We suggest you remain indoors and on carpet while trying shoes on. Damaged goods may affect your refund.

You will be reimbursed at the same day upon we receive the rerturned shoes, by the same payment method as they were originally purchased.

Return Shipping Address:

Bridal Shoes Canada - Return Department
137 Dunoon Drive
Maple, Ontario, Canada
L6A 1Z2

Special notes for International Returns:

We do not offer direct exchange for international order. If you want exchange, please simply return your current order and place a new order for the new item. The shipping fee is not refundable.We are unable to offer free return shipping for international orders.We´re unable to accept incoming parcels where duty or charges are due, so please ensure that you annotate "Returned Goods" on the outside of your parcel so that the carrier knows not to apply duty/tax or charges upon delivery to us.
For this very reason, and becasue they only apply such charges in retrospect (after delivery), we do not accept parcels from FedEx or UPS, so please use your local postal office to ship the returned order.

Bridesmaid Group Ordering Discount - 15% OFF!

15% off on all bridesmaid group ordering if all the following terms are met:

• Minimum order: 3 items.  All the items must be in ONE order.
• Same style:  items can be different sizes and colour.
• Mminimum order 3 items per style.
• Same shipping address.

Please email us for our Bridesmaid Group Discount once you are ready to order, an unique discount code will be emailed to you within 12 hours.
 
The regular return and exchange policy applys to Bridesmaid Group Ordering.

How can I place and pay my order?

All the order can be placed ONLY online or over our Toll Free number 1-888-866-4246. We accept VISA, Master Card, American Express, Email Money, and PayPal . Please do not send cash. Also, we cannot accept C.O.D. orders.

Is it safe to use my credit card at Bridal Shoes Canada?

We do not store your credit card information on our system and all personal and credit card information you provide to bridal shoes canda is transferred over a secured and encrypted channel and restricted for internal office use only. Please contact info@bridalshoesca.com if you have any questions about the security at our website.

How do you charge Sale Tax ?

Sale Tax is collected base on shipping address.

GST/HST applys on all canadian shipping address.

NO PST for all canadian shipping address.

NO TAX for U.S and International shipping address.
 
How soon I can receive my order?

For standard service, it takes One to Two weeks to process your order and normally you should receive your order within 2 to 3 weeks after place your order. An email with tracking number will be sent to you once the order is shipped.Rush service is available for extra $10, the order is guaranteed to be delivered within 2 weeks. (Not Refundable)We ship from our warehouse via Canada Post.Business days for shipping and delivery are Monday to Friday, excluding federal holidays, within Canada.

What is your policy of "Best Price Guaranteed"?

If you find other online store has a better price (list price + shipping) and offers free return shipping label and no restocking fee on the same item for Canadian Address, we will be glad to match the price for you. The item must not be on sale and is from the authorized retailer. Please send us the link of the item and we will be happy to price match.(Note: Most U.S. online store does not include the shipping, duty, brokeragee fee and taxes in the listing price. In order to match the price from U.S store, please provide the quote for the final price.)