Terms & Conditions

Terms & Conditions

Please read these Terms and Conditions carefully before using bridalshoesca.com (referred to as "web site"). By using and purchasing from our web site, you signify your consent to these Terms of Use. If you do not agree, please do not use or purchase from our website. We reserve the right, at our discretion, to change, modify, add or remove portions of these terms at any time. Please check these terms periodically for changes.

Restrictions of Use of Materials

bridalshoesca.com is owned and operated by Bridal Shoes Canada. No material from our web site, owned, operated, licensed or controlled by Bridal Shoes Canada may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Bridal Shoes Canada’s copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other web site or networked computer environment is prohibited. All trademark, service marks and trade names are proprietary to Bridal Shoes Canada. In the event you download software from the site, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively the "software") are licensed to you by Bridal Shoes Canada. Bridal Shoes Canada does not transfer title of the software to you. You own the medium on which the software is recorded, but Bridal Shoes Canada does not transfer title to the software and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble or otherwise reduce the software to a human-readable form.


We at Bridal Shoes Canada are pleased to hear from our loyal customers and welcome your comments regarding Bridal Shoes Canada products, including our online services. Unfortunately, Bridal Shoes Canada’s long-standing company policy does not allow it to accept or consider creative ideas, suggestions or materials other than those specifically requested. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by Bridal Shoes Canada might seem to others to be similar to their own creative work. Accordingly, we must regretfully ask that you do not send us any original creative material.

Forums and Public Communication

"Forum" means a chat area, bulletin board or e-mail function offered as part of the Bridal Shoes Canada presence. You shall not upload to, distribute or otherwise publish through the Bridal Shoes Canada web site any content which is libelous, defamatory, obscene, pornographic, threatening, invasive of privacy or publicity rights, abusive, illegal or otherwise objectionable that would constitute or encourage a criminal offense, violate the rights of any party or that would otherwise give rise to liability or violate any law. It is our policy to respect the privacy of all guests. Therefore, in addition to the privacy of registration data, we will not monitor, edit, or disclose the contents of a guest’s e-mail unless required in the course of normal maintenance of the Bridal Shoes Canada web site and its systems or unless required by law or in good faith belief that such action is necessary to: (a) comply with the law or comply with legal process served on Bridal Shoes Canada; (b) protect and defend the rights or property of Bridal Shoes Canada; or (c) act in an emergency to protect the personal safety of our guests or the public. Guests shall remain solely responsible for the content of their messages.

Return/Exchange Policy

Bridal Shoes Canada guarantees your complete satisfaction with your purchase. If you are not satisfied, please email us at rma@bridalshoesca.com within 7 CALENDAR DAYs starts the date you receive the order to obtain RMA number (Return merchandise authorization) to process your EXCHANGE or RETURN request. We CAN NOT process any return or exchange after 7 CALENDAR Days once your order is received. Please make sure you provide your order number with the request. Please note that our customer service agent CAN NOT process the exchange and return request over the phone or return phone call regarding return or exchange, all the request MUST be submitted through email. The Exchange can be only made between different sizes on the same style and color, ONE exchange per order ONLY, Once the shoes are exchanged, they CAN NOT BE RETURNED.

To return your order for exchange, a FREE return shipping label will be emailed to you.

To return your order for refund, you will need to ship the shoes back at your own cost with 30 days starts the date that RMA number is issued to you. There will be $9.99 shipping charge deducted from your refund ONLY IF the "Free Shipping" was offered on your.order Shoes are returned after this 30 days window time, will be subjected 50% restocking fee. It is suggested that you return items using insured mail. We cannot be responsible for items lost or damaged in shipping.

You might or might not cancel your order within 24 hours after it is placed. If the cancellation is approved by Bridal Shoes Canada, $20 plus tax handling fee will be applied.

Only ADULT SHOES can be RETURNED or EXCHANGED. Dyed Shoes, Children's Shoes, shoes are from clearance section, Dyeing Service and accessories at Bridal Shoes Canada Store are FINAL - No exchange or return.

We carefully check the items before they are shipped to you, however, in the mostly unlike event, if you receive damaged item, please email us at rma@bridalshoesca.com within 48 hours after receiving your order. The claim after this window time will NOT be processed regardless of any reason.

No Refund will be issued for shoes are returned without valid RMA number.

NO Restocking Fee for return of one pair of shoes or exchange, however 25% restocking will apply for the following conditions:

•25% restocking fee applies on Returns of 2 pair of Shoes. The restocking fee will apply to the total on your order invoice. Maximum 2 pair of shoes can be returned per order. This rule applies to multiple orders are placed under the same name or shipping address as well because those orders are considered as one order.

Shoes Dying Fee, Expedited Rush Service Fee and any Shipping Fee are not refundable.

Please package the item(s) securely in the original boxes complete with all tissue paper and swatches, and send it back to us. DO NOT TAPE THE BOX CLOSED, WRITE ON OR STICK ANYTHING TO THE BOX - As we are unable to resell and they will be returned to you. Please do not use any shoe box as shipping box or they will be returned to you at your cost.

It is your duty as a consumer to take reasonable care of the goods until they arrive with us - including the original box. The goods should be in good condition - without being scuffed / worn in / damaged / creased / marked goods. We suggest you remain indoors and on carpet while trying shoes on. Damaged goods may affect your refund.

You will be reimbursed at the same day upon we receive the returned shoes, by the same payment method as they were originally purchased.

Special notes for U.S and International Returns:

We do not offer direct exchange for U.S. and International order. If you want exchange, please simply return your current order and place a new order for the new item. We are unable to offer free return shipping for U.S. and International orders. We´re unable to accept incoming parcels where duty or charges are due, so please ensure that you annotate "Returned Goods" on the outside of your parcel so that the carrier knows not to apply duty/tax or charges upon delivery to us. For this very reason, and because they only apply such charges in retrospect (after delivery), we do not accept parcels from FedEx or UPS, so please use your local postal office to ship the returned order. By placing an order, you agree with our Terms & Conditions.

Package Delivery

Once a package is scanned and delivered by the Canada Post or UPS, we consider it delivered and the order completed. If you did not choose a method of delivery with signature confirmation, then you accept liability for the packages delivery. We will not credit accounts if packages are lost or stolen. Please take into consideration the safety of the delivery area when choosing a shipping method. By placing an order on the bridalshoesca.com website, you agree with these terms. Refunds We do not refund orders for lost or stolen packages. By placing an order, you agree with our Terms & Conditions.


These terms are effective unless terminated by either party. You may terminate these terms at any time by destroying all materials obtained from any and all Bridal Shoes Canada web sites and all related documentation and all copies and installations thereof, whether made under the terms of these terms or otherwise. These terms will terminate immediately without notice from Bridal Shoes Canada.


The materials in this web site are provided "as is" and without warranties of any kind either expressed or implied. To the fullest extent permissible to applicable law, Bridal Shoes Canada disclaims all warranties, express or implied, including but not limited to, implied warranties of fitness for a particular purpose, Bridal Shoes Canada does not warrant that the functions contained in the materials will be uninterrupted or error-free, that defects will be corrected, or that this web site or the server that makes such materials available are free of viruses or other harmful components, Bridal Shoes Canada does not warrant or make any representations regarding the use or the results of the use of the materials in this web site in terms of their correctness, accuracy, reliability or otherwise. You (and not Bridal Shoes Canada) assume the entire cost of all necessary servicing, repair or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusive may not apply to you.

Right to Refuse

Bridal Shoes Canada has the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Bridal Shoes Canada believes that customer conduct violates applicable law or is harmful to the interests of Bridal Shoes Canada.

Right To Refuse Orders

Bridal Shoes Canada maintains the right to refuse any order. In the case that Bridal Shoes Canada chooses to refuse to fulfill an order the customer will be contacted via the email address provided, and their credit card will be refunded the appropriate amount in a prompt manner. Bridal Shoes Canada may choose to refuse an order because of an error in pricing information, product availability, product size or shipping costs, or for any other reason.


Members of any membership area on any Bridal Shoes Canada web site are entirely responsible for maintaining the confidentiality of their password and account. Furthermore, members are entirely responsible for any and all activities that occur under their account and agree to indemnify, defend and hold harmless the providers for any liability or expense arising from such use or misuse. Members agree to immediately notify the providers of any unauthorized use of their account or any other breach of security known to them.

Limitation of Liability

Under no circumstances, including, but not limited to, negligence, shall Bridal Shoes Canada be liable for any or consequential damages that result from the use of, or the inability to use, this web site, even if Bridal Shoes Canada or a Bridal Shoes Canada representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Bridal Shoes Canada’s total liability to you for all damages, loses an causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise exceed the amount paid by you, if any, for accessing this web site.

Typographical Errors

In the event a Bridal Shoes Canada product is listed at an incorrect price due to typographical error or error in pricing information received from our vendors, Bridal Shoes Canada shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Bridal Shoes Canada shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bridal Shoes Canada shall issue a credit to your credit card account in the amount of the incorrect price.

Third Party Links

In an attempt to provide increased value to our visitors, Bridal Shoes Canada may choose various third party web sites to link from its own site. However, even if the third party is affiliated with Bridal Shoes Canada, Bridal Shoes Canada has no control over these linked web sites, all of which have separate privacy and data collection practices, independent of Bridal Shoes Canada. Bridal Shoes Canada has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked web sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Bridal Shoes Canada seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own web site, but the sites it links to as well (including if a specific link does not work).

Age Requirements

To purchase online with Bridal Shoes Canada you must be 18 years of age or older or you must have consent from a parent or legal guardian. We appreciate your business and thank you for shopping on line with Bridal Shoes Canada. The content of this web site is protected by United States and international copyright, trademark and other laws. All rights reserved.